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Sanzenri Mac Os Catalina

Wendy Wei posted this 30 May 2018 - Last edited 22 June 2018

After an update to OSX 10.13.4, the Mac may crash or not work when SANLink 2 is conected. This might be a driver issue and could be fixed by removing the driver and reinstall the latest driver version again.

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To delete a driver, see following Terminal command as an example (please note the file name might be different):

sudo rm -rf /Library/Extensions/SANLink2-10GE.kext

After removing a driver successfully, go to Promise website to download and install the latest driver again: https://www.promise.com/support. It might take several Mac reboots to make it work.